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Trouble report 854

Export to Photoshop sometimes creates a bad file

Versions affected

5.0 all Editions

Description

Sometimes when you export a 24-bit image to Photoshop (PSD) format, the created file is bad.  Photoshop does not recognize it as a value file.

This happens if you export a 24-bit image after selecting Save 48-bit pixels (16 bits per color channel) on the PSD settings dialog box.  This option should be ignored for 24-bit images, but instead it causes the exported file to be bad.

Patch

We have prepared a patch for The Panorama Factory V5.0 that corrects this problem.

This cumulative patch corrects the problems described in Trouble Reports 759, 761, 794, 802, 805, 806, 811, 823, 842, 854, 856, 895 and 899.

Windows Patch

Download here:
http://www.panoramafactory.com/patch/pfactory_patch_5.0.2696.exe (4.29 MB)

(supersedes patches 5.0.2669, 5.0.2673, 5.0.2675, 5.0.2677 and 5.0.2686)

To install the patch, either:

Select the "Open" button on the File Download dialog box (Internet Explorer) to run the setup automatically after the download finishes;

or:

Save the patch file to your computer and then double-click it from Windows Explorer.

Mac Patch

Download here
http://www.panoramafactory.com/patch/pfactory_patch_5.0.2696.dmg (3.1 MB)

(supersedes patches 5.0.2669, 5.0.2673, 5.0.2675, 5.0.2677and 5.0.2686)

  1. If the patch disk image does not open automatically in Finder, locate the downloaded file with Finder and double-click it to open it.
  2. In Finder, you should see a window with some instructions and the icon for a file with a name similar to Do_Patch_0000.term.
  3. Double-click the Do_Patch icon to install the patch.
  4. A Terminal window opens and displays messages about the patch installation.
  5. If all goes well, the messages in the Terminal window will tell you that the patch is complete.
  6. Close the Terminal window and eject the disk image.

Status

Corrected in V5.1.


Revised: January 30, 2008

 1999-2008 Smoky City Design, LLC and John Strait