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Trouble report 761

QTVR export fails with message "In VRPano_MakeCylinder, wImage==1234 is not a multiple of 96"

Versions affected

5.0 m32 Edition, 5.0 Mac Edition and 5.0 Legacy Edition


This is a new problem introduced in V5.0.  V5.0 added support for a new type of QTVR (Cubic QTVR) and this created a problem for the existing format (Cylindrical QTVR).

Cylindrical QTVRs require the image to be a multiple of 96 in width. The Panorama Factory is supposed to automatically adjust the size of the panorama. Until V5.0, this was working properly. This new problem prevents The Panorama Factory from resizing the QTVR.


We have prepared a patch for The Panorama Factory V5.0 that corrects this problem.

This cumulative patch corrects the problems described in Trouble Reports 759, 761, 794, 802, 805, 806, 811, 823, 842, 854, 856, 895 and 899.

Windows Patch

Download here: (4.29 MB)

(supersedes patches 5.0.2669, 5.0.2673, 5.0.2675, 5.0.2677 and 5.0.2686)

To install the patch, either:

Select the "Open" button on the File Download dialog box (Internet Explorer) to run the setup automatically after the download finishes;


Save the patch file to your computer and then double-click it from Windows Explorer.

Mac Patch

Download here (3.1 MB)

(supersedes patches 5.0.2669, 5.0.2673, 5.0.2675, 5.0.2677and 5.0.2686)

  1. If the patch disk image does not open automatically in Finder, locate the downloaded file with Finder and double-click it to open it.
  2. In Finder, you should see a window with some instructions and the icon for a file with a name similar to Do_Patch_0000.term.
  3. Double-click the Do_Patch icon to install the patch.
  4. A Terminal window opens and displays messages about the patch installation.
  5. If all goes well, the messages in the Terminal window will tell you that the patch is complete.
  6. Close the Terminal window and eject the disk image.


Corrected in V5.1.

Revised: January 30, 2008

 1999-2008 Smoky City Design, LLC and John Strait