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Trouble report 802

QTVRs have missing parts or incorrect colors when made from 16-bit-per-color images

Versions affected

5.0 all Editions


If you stitch 16-bit-per-color images and then save as a QTVR (.MOV) file, some parts of the image may be missing (black) or may be shown with incorrect colors.  To check whether you are using 16-bit-per-color images , look at the Project properties dialog box (File menu) and see whether Use 45-bit pixels is selected.


One workaround is to use 8-bit-per-color images.  Open the Project properties dialog box (File menu) and deselect the Use 45-bit pixels checkbox.

If you need to use 16-bit-per-color images, you may install the following patch.


We have prepared a patch for The Panorama Factory V5.0 that corrects this problem.

This cumulative patch corrects the problems described in Trouble Reports 759, 761, 794, 802, 805, 806, 811, 823, 842, 854, 856, 895 and 899.

Windows Patch

Download here: (4.29 MB)

(supersedes patches 5.0.2669, 5.0.2673, 5.0.2675, 5.0.2677 and 5.0.2686)

To install the patch, either:

Select the "Open" button on the File Download dialog box (Internet Explorer) to run the setup automatically after the download finishes;


Save the patch file to your computer and then double-click it from Windows Explorer.

Mac Patch

Download here (3.1 MB)

(supersedes patches 5.0.2669, 5.0.2673, 5.0.2675, 5.0.2677and 5.0.2686)

  1. If the patch disk image does not open automatically in Finder, locate the downloaded file with Finder and double-click it to open it.
  2. In Finder, you should see a window with some instructions and the icon for a file with a name similar to Do_Patch_0000.term.
  3. Double-click the Do_Patch icon to install the patch.
  4. A Terminal window opens and displays messages about the patch installation.
  5. If all goes well, the messages in the Terminal window will tell you that the patch is complete.
  6. Close the Terminal window and eject the disk image.


Corrected in V5.1.

Revised: January 30, 2008

 1999-2008 Smoky City Design, LLC and John Strait