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Trouble report 39

Local help does not work with
Windows 95

Versions affected

V1.0 - V1.6.

Description

When The Panorama Factory is installed under Windows 95 with the Local Help option, attempts to access the help file receive the message:

Problem with Shortcut

Unable to open "///C|/Program Files/The Panorama Factory/PFactory/help/somefilename.html"

Workaround

If you are running Windows 95, there are two strategies for dealing with this problem.

  1. You can use the Web Help version of The Panorama Factory.  To convert a Local Help version to a Web Help version, rename or remove the "help" sub-directory of C:/Program Files/The Panorama Factory/PFactory.
  2. If you want to keep the help files local to your machine, instead of accessing them though The Panorama Factory's Help command, instead use the Windows 95 file explorer to double-click the file "index.html" in the "help" sub-directory of C:/Program Files/The Panorama Factory/PFactory.

Status

Fixed in V2.0.


Revised: April 28, 2004

 1999-2005 Smoky City Design, LLC and John Strait