virtual tour example

home gallery product info downloads buy now support learn more search


Trouble report 681

QuickTime export fails when the file or folder name contains extended characters

Versions affected

2.0 - 4.4


If the output file or folder name contains extended character or if the system temp folder name contains extended characters, QuickTime export fails with error -43 or error -2003.

Extended characters are ones that are not included in the 7-bit ASCII printable character set. Refer to the Wikipedia article on ASCII for the table of 7-bit ASCII printable characters (safe characters).


For a workaround, refer to


Corrected in V4.5.  A message box is displayed if you attempt to export to a file name that contains extended character.

Revised: April 05, 2007

 1999-2007 Smoky City Design, LLC and John Strait