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Trouble report 543

Creation of 8.3 filename aliases was disabled on your computer system when the C:\Program Files\Smoky City Design\The Panorama Factory V4 folder was created

Versions affected

All versions if any version was installed with 8.3 filenames disabled.

Description of the problem

This problem occurs only on some computer systems.  When you attempt to install V4.1 or later, you receive this error message:

Creation of 8.3 filename aliases was disabled on your computer system when the C:\Program Files\Smoky City Design\The Panorama Factory V4 folder was created. The Panorama Factory V4 cannot be installed until this is corrected. Please contact support@panoramafactory.com for assistance.

What causes the problem

The following describes what we believe causes this problem:

  1. You originally installed The Panorama Factory while creation of 8.3 filename aliases was disabled.  Please refer to Trouble report 494
    Installed application doesn't run, can't uninstall, "Could not open INSTALL.LOG"
    for more background on this problem.

  2. After installing The Panorama Factory, you enabled creation of 8.3 filename aliases.  You may have enabled it during an attempt to install V4.1 or later (starting with V4.1, the setup program offers to enable it).

  3. You run the V4.1 (or later) setup program and receive the error message:

Creation of 8.3 filename aliases was disabled on your computer system when the C:\Program Files\Smoky City Design\The Panorama Factory V4 folder was created. The Panorama Factory V4 cannot be installed until this is corrected. Please contact support@panoramafactory.com for assistance.

Enabling 8.3 filename aliases is a good step, but it does not correct folder names that already exist on your computer.  The Panorama Factory's folder names must be repaired in order for the install to work properly.

Workaround

To work around this problem, you should follow these steps.

  1. Backup any files that you have created yourself (not through the setup program) in The Panorama Factory's application folder.  These files might include custom web page templates or VR viewers (e.g. PTViewer).  If you have not created any files, skip this step.

    The Panorama Factory's application folder is normally:

    C:\Program Files\Smoky City Design\The Panorama Factory
        --or--
    C:\Program Files\Smoky City Design\The Panorama Factory V4

    If you have installed multiple versions of The Panorama Factory (e.g. V3.x and  V4.x) there may be multiple application folders on your computer.
     

  2. Remove the application files for The Panorama Factory that were created by the failed install:
    1. Using the right hand mouse button, click the Windows Start menu (lower left corner of your desktop).
    2. Select Explore from the popup menu.
    3. Double-click the C: folder, then Program Files.
    4. Single-click the Smoky City Design folder.
    5. Press the Delete (or Del) key on your keyboard to delete the folder.
  3. Reinstall the Legacy Edition of The Panorama Factory V4.  This is an essential step to correct the problem.  You must reinstall the Legacy Edition even if you eventually want to install a different edition such as the m32 Edition.  Reinstalling the Legacy Edition is the step that finally corrects the problem.

    To download the Legacy Edition, visit The Panorama Factory Editions.

  4. If The Panorama Factory V3.x was installed on your computer prior to starting this workaround, you must reinstall it nowAgain, this is an essential step to correct the problem.  To obtain the setup program for V3.x, please write to support@panoramafactory.com.

  5. Restore the files you backed up in step #1.  You may need to reinstall PTViewer in The Panorama Factory's application folder.

  6. Finally, if you want to run The Panorama Factory m32 Edition, you should install it now.  The installation of The Panorama Factory m32 Edition will remove the Legacy Edition that you installed in step #3.

Status

Please use the workaround to correct the folder structure of your computer.


Revised: May 10, 2006

 1999-2006 Smoky City Design, LLC and John Strait