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Trouble report 453

"Could not load the flashpix image" when special characters used in file names for IVR export

Versions affected

2.0 -

Description

If you use special characters in the exported file names (JPG and IVR), the IVR viewer may display the message:

Could not load the flashpix image

This will occur if you use spaces in the file name or extended characters such as the German characters , , , , , and .

Unfortunately, it does not appear to be possible to correct this problem.  The IVR viewer (a product of a different company) does not seem to accept these characters in the JPG file name, regardless of whether they are encoded with URL encoding (e.g. %fc for ), encoded with HTML entity encoding (e.g. ü for ) or left unencoded.

Workaround

Avoid using special characters in your file names. You should be safe as long as you stick with A to Z, a to z, 0 to 9 and -$_.+!()&,;=#. Other characters, especially characters with ASCII codes greater than 127 should be avoided.

Status

It does not appear to be possible to correct this for extended ASCII characters and can be corrected for spaces only under some circumstances.

The problem with spaces in the file name will be corrected for the Sun Java 2 virtual machine in V3.4, however even spaces do not seem to be accepted by some Java virtual machines.


Revised: April 21, 2005

 1999-2005 Smoky City Design, LLC and John Strait