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Trouble report 415

In VRPano_MakePanorama, GetGraphicsImporterForFile returned error -2003

Versions affected

Any

Description

This error message is sometimes produced when attempting to save as QTVR (.MOV) if the QuickTime installation is not complete. The error may indicate that the "still image" module is not installed.

To create QTVR movies, The Panorama Factory uses DLLs included with the version of QuickTime installed on your computer.

Strictly speaking, this is not a problem with The Panorama Factory although The Panorama Factory seems unable to correctly recognize the cause of the problem.

Workaround

Please run the QuickTime Updater to make sure that your installation is complete and up to date. To run the Updater, use the Windows Start menu (usually in the lower lefthand corner of your screen) and select "Programs" and then "QuickTime."

Please read Installing support for VR creation to learn what QuickTime components are required by The Panorama Factory.

If running the Updater does not correct the problem, perhaps uninstalling and reinstalling QuickTime will help. When you install, the "Recommended" selection should install all of the components required by The Panorama Factory.

If this does not correct the problem, please contact support@panoramafactory.com.

Status

Open.


Revised: April 19, 2005

 1999-2005 Smoky City Design, LLC and John Strait