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Trying Trial, can't open in Photoshop...

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Terry Watt
New member
Username: Tshobie

Post Number: 1
Registered: 5-2012
Posted on Thursday, May 03, 2012 - 9:33 am:   Edit PostDelete Post

I've downloaded the patch, even saved as a psd, when I try to open a pano image saved to my photo file from panorama factory it won't open in photoshop, says it's having trouble parsing the file. Yet I can open it in Lightroom, Photomatix, and Noise Community noise remover. But I need to do some cloning that I can't do in those other programs. I'd really like to buy this program but I need the pano immages to open in Photoshop. What am I doing wrong?
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John Strait
Moderator
Username: Jstrait

Post Number: 386
Registered: 5-2001
Posted on Friday, May 04, 2012 - 7:29 am:   Edit PostDelete Post

Hi Terry,

Could you send us an example of the file that won't open? It'll also help to know what OS you are running on (Windows and version or OSX and version) and what version of PhotoShop you're running.

Please send this information to support @ panoramafactory.com.

Thanks,
John
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Terry Watt
New member
Username: Tshobie

Post Number: 3
Registered: 5-2012
Posted on Friday, May 04, 2012 - 8:47 am:   Edit PostDelete Post

Problem solved. I couldn't open in my old Photoshop 6 but could in the trial version of PS CS5. Since that's a bit pricey, I downloaded GIMP and it opens fine in that program.

Sorry for the trouble! I really like your panorama program and I wanted to make sure I could edit in my photo programs.
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John Strait
Moderator
Username: Jstrait

Post Number: 388
Registered: 5-2001
Posted on Sunday, May 06, 2012 - 8:58 pm:   Edit PostDelete Post

Hi Terry,

I'm glad you solved the problem!

Did you choose the "Save 48-bit pixels" option on the PSD Settings dialog box? That would explain why Photoshop 6 couldn't read the file. The 48-bit pixels option requires Photoshop CS or newer (refer to http://www.panoramafactory.com/help/help.html?p=hidd_psd_settings.html).

Again, I'm glad it's working for you!

Best,
John

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