Topics Topics Edit Profile Profile Help/Instructions Help Register Register  
Search Last 1 | 3 | 7 Days Search Search Tree View Tree View  

Uninstalling V 4.3

The Panorama Factory Forum » The Panorama Factory FAQ » Uninstalling V 4.3 « Previous Next »

Author Message
Top of pagePrevious messageNext messageBottom of page Link to this message

John Sawyer
New member
Username: Jgsawyer

Post Number: 1
Registered: 9-2006
Posted on Tuesday, September 12, 2006 - 10:24 pm:   Edit PostDelete Post

I am trying to install V 4.4, and the installer wants to remove v4.3 first. However, the uninstall fails. If I go to start/programs.SmokyCityDesign, V4.3 is there but with no uninstall option. Further, start/control/panel/add & remove programs shows no entry for the software. HELP
Top of pagePrevious messageNext messageBottom of page Link to this message

John Strait
Username: Jstrait

Post Number: 276
Registered: 5-2001
Posted on Wednesday, September 13, 2006 - 8:14 am:   Edit PostDelete Post

I'm sorry you're having trouble installing the upgrade. Most upgrades go smoothly (I know this is small consolation to you), but occasionally there is something unexpected in a particular computer configuration that interferes with the upgrade. I need more information about your configuration to help me figure out what's going wrong with the install. Please follow the directions at http://www.panoramafactory.com/pfinfo.html.

IMPORTANT: Because the pfinfo report contains information specific to your computer system, do not post it to this forum. Instead, please send the file by email to support@panoramafactory.com.

Once I receive the results, I should be able determine why the upgrade thinks V4.3 is still installed on your computer. I should be able to give you specific directions that will sort things out.

Add Your Message Here
Bold text Italics Underline Create a hyperlink Insert a clipart image

Username: Posting Information:
This is a private posting area. Only registered users and moderators may post messages here.
Options: Enable HTML code in message
Automatically activate URLs in message

Administration Administration Log Out Log Out   Previous Page Previous Page Next Page Next Page